July 25, 2018
Mary Washington Healthcare Enhancing Patient Care and Satisfaction with
Launch of New Epic Electronic Health Record
Fredericksburg, VA — After nearly two years of hard work and preparation, Mary Washington Healthcare
(MWHC) went live with its Epic electronic health record (EHR) on Saturday,
June 2, 2018. This massive technological transformation affects nearly
every aspect of MWHC’s care delivery system and promises significant
benefits for both the organization’s Associates and customers.
“Epic is the industry’s best-in-class EHR and is used by many
of the nation’s leading healthcare providers,” says Mike McDermott,
MD, President and CEO, MWHC. “This system will position us for the
future by streamlining and enhancing our services while providing our
customers with the ability to have a greater role in managing their own
MWHC’s new system replaces and consolidates multiple platforms into
one EHR built to meet the specific needs of the greater MWHC community.
Now, providers will have all the information they need to care for customers
in one place; this includes their medications, allergies, immunization
records, lab results and health histories. Additionally, customers can
now view this same information through the MWHC MyChart patient portal.
MyChart is a secure and free online tool that allows MWHC customers to
easily access their medical records at any time, send non-urgent messages
to their doctor’s offices, see upcoming appointments and even pay
their medical bills. MyChart can also be linked to other patient portals
outside of MWHC to provide customers and their providers with a truly
comprehensive medical record.
Another benefit of MWHC’s new EHR is that it allows the organization
to now provide customers with a single, consolidated billing statement.
This reduces clutter and confusion and enhances customer satisfaction.
“Bringing this EHR to our organization has been has been a tremendous
undertaking,” says Dr. McDermott. “We’ve asked a lot
of our Associates during this process and they’ve risen to the challenge
time and again. I’m so very proud of everyone who has had a hand
in the planning, building, and launch of our new EHR and want to thank
them for their hard work and dedication. This is a very exciting milestone
for Mary Washington Healthcare that ensures we will be able to meet the
growing and diverse healthcare needs of our customers and community well
into the future.”
After 18 months of preparation, the transition to Epic was mostly seamless,
leaving the MWHC leadership team proud and optimistic about future efficiencies.
“There’s a lot that went well for our go-live,” explains
Justin Box, Chief Information Officer, MWHC. “End users stayed positive
and followed the support directions. Our senior leadership has been so
supportive throughout the entire process. Epic has been a good partner,
assuring us all along that we would not fail – and we haven’t.”
According to the MWHC’s Epic Project Director, Jennifer Freeland,
RN, MWHC recognized the benefits of integration between the multiple systems
within the first days of using Epic. The work to optimize the system began
this month and will continue for several more months. “We’ve
finished the quick fixes; now we’re looking at longer-term things,”
says Ms. Freeland. “I’m really proud of the team. It’s
a huge undertaking and to see it go live this smoothly is really rewarding.”
Mary Washington Healthcare
is a fully integrated, regional medical system that provides inpatient
and outpatient care through more than 40 facilities and services including
Mary Washington Hospital, a 451-bed regional medical center, and Stafford
Hospital, a 100-bed community hospital. Mary Washington Healthcare is
a not-for-profit health system with a longstanding commitment to provide
care regardless of ability to pay. For more information about our services
and facilities, please visit www.mwhc.com.