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Text Communications

We have changed the number we use to text you appointment reminders, care updates, and other communications from MyChart. Beginning April 29, all users who wish to continue receiving text messages from Mary Washington Healthcare will need to opt in to our 5-digit short code number. We are also expanding text message options for updates related to your visits and your MWHC MyChart account. Coming soon, you'll have the ability to pay your bill with a simple reply!

How to enroll

How to verify your enrollment and edit your preferences

How to opt out

How to enroll via text or MyChart

  1. Text JOIN or START to 57143

  2. Scan this QR code, then press send in your text messaging app

    Hello World QR code

  3. Log into MyChart to manage your communication preferences

    From the menu, select Account Settings, then Communication Preferences

    MyChart menu
    Click the Subscribe button

    communication preferences
    Toggle on Message subscription
    message subscription

You'll need to reply to the text message MyChart sends you in order to close the loop.

Here's what the confirmation text looks like:

text confirmation

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How to verify or update communications preferences

In MyChart, from the Menu navigate to Account Settings > Communication Preferences as shown above.

  1. In the General section, verify notifications from MWHC are toggled on for your preferred method(s) of contact. (Email, Text, Phone, or Mail)

    communication details
  2. To review which notifications will be delivered via a specific method of contact, expand the communication types grouped under the Details section of this screen. Appointments, Messages, Health, and Billing are each their own communication group. You can decide which method of contact is used for each group.
  3. Within the communication type expanded, select Advanced settings to review and update how you receive specific notifications within the group.

    advanced communication settings
  4. In the Appointments group, expand Advanced Settings and find "Status Updates". Check the flags for all the different types of messages you wish to receive.
  5. When you're finished selecting preferences, click Save Changes at the bottom.

How to opt out of text messaging

  1. Text STOP to 57143

  2. From the Menu > Account Settings > Communication Preferences screen, choose the Manage your subscription link.

    manage subscription

    Then toggle off Message subscription
    message subscription

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