Mary Washington Healthcare is committed to delivering high quality healthcare
services in a manner that is
respectful and appropriate to an individual's language and culture. This is more than simply a patient's right; it is, in fact, a key
factor in the safety and quality of patient care. We at Mary Washington
Healthcare want to keep you safe and provide excellent care.
The Cultural Services Program at Mary Washington Healthcare provides
professional medical interpreters to patients and their companions who are limited English proficient or
who are deaf.
Interpreter services are
available 24 hours a day, 7 days a week to all patients and families for appointments, procedures, treatments and
hospital stays at NO cost to the patient. This is accomplished by providing
comprehensive language access services and resources including: professional
face-to-face interpreters, telephonic and video interpreter services and
Associate interpreters for seamless service.
Please note that, for the duration of COVID-19 activity, most in-person
interpreting will be replaced with video and telephone interpreting (CyraCom)
to minimize unnecessary exposure to our Associates, patients, and interpreters.
Patients who use ASL or who have visual, motor or cognitive impairments
will continue to use in-person interpreting, in addition to any patients
deemed necessary and appropriate as determined by medical staff.
If you require an interpreter:
- When scheduling your hospital appointment or service, if not asked, please
let us know that you need interpreter services.
- When you come to the hospital, tell a hospital staff member if you need
- If your provider feels it is necessary and appropriate for quality patient
care, they may request an interpreter on your behalf.
Cultural Services meets the mission of Mary Washington Healthcare by breaking
down cultural and language barriers. Our healthcare team respects the
unique attributes of our patients and families and we promote quality
care that is sensitive to all patients' needs.
For additional information contact Pamela Jones, Coordinator of Cultural
If you are looking for our
Spanish section click here.