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Visitation During COVID-19

Visitation During COVID-19 at MWHC Facilities

The following visitation guidelines apply to Mary Washington Healthcare (MWHC) facilities as of Tuesday, November 23.

Out of respect for the safety of our patients and care team, we expect all visitors to be vaccinated against COVID-19.

All visitors must remain masked while in our facilities. Noncompliance with the mask requirement will lead to removal from the facility.

You can dial a patient's room directly using the numbers below. Press 1 at the prompt, then enter the patient's room number.

Mary Washington Hospital patients: 540.741.1101
Stafford Hospital patients: 540.741.9001

Visitation Guidelines

Up to two (2) visitors at a time in the hospital per non-COVID-19 inpatient, during visiting hours (10 a.m.–10 p.m.). Details and exceptions are outlined below*. Other friends and family members may consider contacting their loved one over the phone or with a virtual visit on JitsiMeet.

No visitation is allowed for a patient being tested or suspected for COVID-19 or has a positive COVID-19 test result unless under compassionate care guidelines. Visitors must be 12 or older. Those approved to visit COVID-19 patients must be 18 or older. Please note this visitation policy does not apply to Snowden at Fredericksburg.

Share access to your MyChart record with family or friends

Comparta con sus familiares y/o amigos el acceso a su historial médico en MyChart

Visiting hours are from 10 a.m.–10 p.m. daily*. Visitors are asked to limit their visits to non-COVID-19 patients to under two hours. Visitors must stay in the patient’s room during their visit and may not accompany the patient to tests or procedures outside of the patient room*. No visitors are allowed in waiting rooms or common areas. Please avoid frequently entering and exiting the facility to minimize corridor traffic, and please do not congregate in hallways.

There are limited food options for visitors while in the hospital. If you or the patient orders outside food to be delivered, the person placing the order must coordinate directly with the restaurant to pick up and receive the food at the main entrance. The individual making the delivery will not be permitted beyond the entry checkpoint. Security and staff cannot receive the food and deliver to the room. You can remove your mask to eat. If a provider or other staff member enters the room, you must reapply your mask.

Arriving at an MWHC Facility

All visitors are required to comply with our safety checkpoint procedures. If you are a household member of a COVID-19 positive patient or suspected positive patient, you are not eligible for visitation. If you cannot comply with the following safety measures, you cannot have an in-person visit in the facility.

  1. You will be asked screening questions.
  2. You will have your temperature taken with an infrared thermometer.
  3. You will be given a visitor badge to wear while in the building.
  4. You will limit the items you bring from home.

During Your Stay

All visitors are required to comply with our safety standards during their entire stay in our facility. If you cannot comply with the following safety standards, you cannot have an in-person visit in the facility.

  1. You must wear a mask fully covering your nose and mouth.
  2. You must always practice social distancing.
  3. You must practice good handwashing.
  4. You must follow the directions of the staff and adhere to all visitor policy rules.

*Visitation Details and Exceptions

Use the dropdown menus below to see specific details and exceptions for each of the following visitation categories. In addition to two visitors, some patients may also have certified caregivers. However, the number of visitors in the room cannot exceed two people.

Emergency Department

Emergency Department

  • Emergency Department patients can have two visitors, 24/7. Emergency Department visitation may be limited or restricted at the discretion of ED leadership for the safety of our patients and visitors.
  • If the patient is admitted to the inpatient or observation unit, please refer to inpatient visitation guidelines at the top of this page.

Pediatric Hospital Inpatient and Emergency Departments

Pediatric Patient Visitation Details and Exceptions

  • Pediatric patients can have up to two parents or legal guardians as designated caregivers 24/7. In addition, they may have other visitors or caregivers, but no more than two (2) people in the room at a time.
  • The designated caregivers can remain with the patient in their treatment room for the entirety of their stay.
  • The designated caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The designated caregivers will be provided a visitor pass each day at the safety checkpoint entrance.
  • The designated caregivers must comply with MWHC visitation safety standards while in an MWHC facility.

COVID-19 Pediatric Patient Visitation Details and Exceptions

  • Pediatric patients being tested or suspected for COVID-19 or have a positive COVID-19 test result may have up to two parents or legal guardians as designated caregivers.
  • The designated caregivers can remain with the patient in their treatment room for the entirety of their stay.
  • The designated caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The designated caregivers must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patients’ treatment room.
    • Review infection prevention education with the nursing staff prior to entering the patient’s treatment room.
  • The designated caregivers will be provided a visitor pass each day at the safety checkpoint entrance.
  • The designated caregivers must comply with MWHC visitation safety standards while in an MWHC facility.
  • Only designated caregivers or clergy may visit a suspected or positive COVID-19 patient. General visitation is not allowed.

Labor and Delivery

Obstetrics Patients Visitation Details and Exceptions

  • Obstetrics (laboring and postpartum) patients can have two designated caregivers who remain with them in their treatment room for the entirety of their stay.
  • The designated caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The designated caregivers must comply with MWHC visitation safety standards while in an MWHC facility.
  • The designated caregivers will be provided a visitor pass each day at the safety checkpoint entrance.

COVID-19 Obstetrics Patient Visitation Details and Exceptions

  • Obstetrics (laboring and postpartum) patients being tested or suspected for COVID-19 or have a positive COVID-19 test result may have two designated caregivers who remain with them in their treatment room.
  • The designated caregivers can remain with the patient in their treatment room for the entirety of their stay.
  • The designated caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The designated caregivers must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patient's treatment room.
    • Review infection prevention education with the nursing staff prior to entering the patient’s treatment room.
  • The designated caregivers will be provided a visitor pass each day at the safety checkpoint entrance.
  • The designated caregivers must comply with MWHC visitation safety standards while in an MWHC facility.
  • Only designated caregivers or clergy may visit a suspected or positive COVID-19 patient. General visitation is not allowed.

Neonatal Intensive Care Unit (NICU) and Intermediate Level Nursery (ILN)

NICU/ILN Visitation Details and Exceptions

  • NICU patients can have up to two parents or legal guardians as designated caregivers. Two caregivers at a time can be with the patient as space allows.
  • The designated caregivers can remain with the patient in their treatment room for the entirety of their stay.
  • The designated caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The designated caregivers will be provided a visitor pass each day at the safety checkpoint entrance.
  • The designated caregivers must comply with MWHC visitation safety standards while in an MWHC facility.
  • Only designated caregivers or clergy may visit NICU patients. General visitation is not allowed.

COVID-19 NICU Visitation Details and Exceptions

  • NICU patients being tested or suspected for COVID-19 or have a positive COVID-19 test result may have up to two parents or legal guardians as designated caregivers. Two designated caregivers at a time can be with the patient as space allows.
  • The designated caregivers can remain with the patient in their treatment room for the entirety of their stay.
  • The designated caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The designated caregivers must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patients’ treatment room.
    • Review infection prevention education with the nursing staff prior to entering the patient’s treatment room.
  • The designated caregiver swill be provided a visitor pass each day at the safety checkpoint entrance.
  • The designated caregivers must comply with MWHC visitation safety standards while in an MWHC facility.
  • Only designated caregivers or clergy may visit a suspected or positive COVID-19 patient. General visitation is not allowed.

Outpatient Facilities

Pre-Procedural and Post-Procedural Visitation Details and Exceptions

  • Patients who are scheduled for the following procedures may have one visitor for the duration of the procedure. Visitors must stay in waiting areas unless directed otherwise by clinical staff.
    • Operating Room: same day surgery, endoscopy, inpatient admissions post operation
    • Cardiac: catheterization laboratory, electrophysiology laboratory, catheterization holding may have up to two visitors during the procedure
    • Imaging: interventional radiology
  • Visitation is still restricted for the following procedures and locations due to social distancing constraints and patient safety.
    • Imaging: non-interventional radiology (bone density, MRI, CT, nuclear medicine, ultrasound)
    • Cardiac: echocardiography, stress testing
    • Snowden at Fredericksburg
    • MWH Outpatient Infusion
  • All visitors must comply with MWHC visitation safety standards while in a MWHC facility.
  • If the patient is admitted to the inpatient or observation unit, please refer to inpatient visitation guidelines at the top of this page.

Individuals with Disabilities

Individuals with Disabilities Visitation Details and Exceptions

  • Individuals with disabilities can have up to two certified caregivers who can remain with the patient 24/7 in their treatment room for the entirety of their stay.
  • Visitation is allowed 10 a.m.-10 p.m. for additional visitors. No more than two (2) vistitors or caregivers can be in the room at the same time.
  • The caregivers/visitors may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The caregivers/visitors will have access to a restroom, food, and water in a manner consistent with infection control measures.
  • The caregivers/visitors will be provided a visitor pass each day at the safety checkpoint entrance.
  • The caregivers/visitors must comply with MWHC visitation safety standards while in a MWHC facility.

COVID-19 Individuals with Disabilities Visitation Details and Exceptions

  • Individuals with disabilities being tested or suspected for COVID-19 or have a positive COVID-19 test result may have two certified caregivers who can remain with the patient for the entirety of their stay.
  • The caregivers may be instructed to leave the room during a procedure or test for their own safety or the safety of the patient and staff.
  • The caregivers must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patients’ treatment room.
    • Review infection prevention education with the nursing staff prior to entering the patient’s treatment room.
  • The caregivers will have access to a restroom, food, and water in a manner consistent with infection control measures.
  • The caregivers will be provided a visitor pass each day at the safety checkpoint entrance.
  • The caregivers must comply with MWHC visitation safety standards while in a MWHC facility.
  • Only designated caregivers or clergy may visit a suspected or positive COVID-19 patient. General visitation is not allowed.

Compassionate Care and End-of-Life Visitation

Compassionate care is defined as a visit in the best interest of the emotional well-being of the patient for their recovery. Compassionate care visitation need is determined by the clinical team caring for the patient. Please communicate with the care team to discuss compassionate care or end-of-life visitation options for your loved one.

Compassionate Care Visitation Details and Exceptions

  • Two (2) designated visitors, approved by the care team, may visit between 10:00 a.m.-10:00 p.m. Other visitors may be approved by the care team but are limited to two (2) at a time in the room.
  • The compassionate care visitors must comply with MWHC visitation safety standards while in an MWHC facility.

COVID-19 Compassionate Care Visitation Details and Exceptions

  • Patients being tested or suspected for COVID-19 or have a positive COVID-19 test result and identified for compassionate care visitation may have up to two visitors at the bedside each day during visitation hours.
  • The number of visitors and duration of the visit is determined by the clinical team caring for the patient.
  • Compassionate care visitors must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patients’ treatment room.
    • Review infection prevention education with the nursing staff prior to entering the patient’s treatment room.
    • Refrain from touching the patient during the visit and remain only for the pre-determined visit duration.
  • Clinical staff will monitor the duration of the visit to reduce the amount of exposure to the visitors.
  • If a visitor fails to comply with the COVID-19 safety guidelines, the visitor must self-quarantine for 14 days and cannot return for another visit (only to seek care) to any MWHC facility during that time.
  • The compassionate care visitors must comply with MWHC visitation safety standards while in a MWHC facility.

End-of-Life Visitation

  • End-of-life visitation occurs 24-hours a day but is limited in duration.
  • The number of visitors and duration of the end-of-life visit is determined by the clinical care team caring for the patient.
  • The end-of-life visitors must comply with MWHC visitation safety standards while in a MWHC facility.

COVID-19 End-of-Life Visitation

  • Patients being tested or suspected for COVID-19 or have a positive COVID-19 test result and identified for end-of-life visitation may have up to two visitors.
  • The number of visitors and duration of the end-of-life visit is determined by the clinical care team caring for the patient.
  • End-of-life visitors must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patient's treatment room.
    • Review infection prevention education with the nursing staff prior to entering the patient’s treatment room.
    • Refrain from touching the patient during the visit and remain only for the pre-determined visit duration.
  • Clinical staff will monitor the duration of the visit to reduce the amount of exposure to the visitors.
  • If a visitor fails to comply with the COVID-19 safety guidelines, the visitor must self-quarantine for 14 days and cannot return for another visit (only to seek care) to any MWHC facility during that time.
  • The end-of-life visitors must comply with MWHC visitation safety standards while in an MWHC facility.

Clergy Visitation

Members of the clergy can visit inpatient and surgical patients in MWHC facilities. Clergy visits are in addition to caregiver, general, or compassionate care visitors. MWHC offers infection prevention training for clergy.

Contact pastoral care at 540.741.1654 to schedule a visit with a patient or to schedule infection prevention training.

Non-Emergency, Non-COVID-19 Clergy Visitation

  • Clergy visits are in addition to caregiver, general, or compassionate care visitors.
  • Clergy who wish to visit with an inpatient or surgical patient must contact the MWHC pastoral care department to coordinate time, date, duration, and escort.
  • Clergy must comply with MWHC visiting hours and safety standards and are limited to a single visit (15 minutes or less).

Non-Emergency COVID-19 Clergy Visitation

  • Clergy who wish to visit with a patient being tested or suspected for COVID-19 or has a positive COVID-19 test result must contact the MWHC pastoral care department to coordinate infection prevention training and the visit time, date, duration, and escort.
  • Clergy must comply with MWHC visiting hours and safety standards.
  • Clergy must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and N95 mask always while in the patients’ treatment room.
    • The clinical team caring for the patient will monitor the visit and reasonably determine the duration of the visit.

Emergency, Non-COVID-19 Clergy Visitation

  • Clergy arriving at the hospital for emergency visitation must check-in at the safety checkpoint at the main entrance or emergency entrance.
  • The on-call chaplain will escort the visiting clergy while in the facility. If a chaplain is not available, security will escort the visiting clergy while in the facility.

Emergency, COVID-19 Clergy Visitation

  • If the emergency clergy visitation is for a suspected or positive COVID-19 patient, the clergy must comply with the COVID-19 safety guidelines for visitation:
    • Sign a waiver acknowledging the risks of COVID-19 transmission.
    • Wear personal protective equipment including a gown, gloves, face shield, and level 1 mask always while in the patient's treatment room.
  • Clinical staff will monitor the duration of the visit to reduce the amount of exposure to the clergy visitor.
  • If the clergy visitor has not received prior infection prevention training, the visiting clergy must self-quarantine for 14 days and cannot return for another visit (only to seek care) to any MWHC facility during that time.
  • The clergy member will be offered infection prevention training following the quarantine period.

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