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Financial Assistance and other FAQs

Financial Assistance is available through a special program offered by Mary Washington Healthcare. If you have concerns regarding your ability to pay your balance, please contact us at 540.741.1041 or 800.395.2455.

What if I can't afford my medical bill?

If you believe you qualify for financial assistance, we are here to help.

If you're struggling to pay your medical bills, we're here to help. Our financial counseling specialists can review your account and determine what assistance we can offer. We'll first check to see if you qualify for financial assistance (also known as free care). If not, we'll see if you're eligible for a discount. And if you can't pay the full amount, we can work out a payment plan that fits your budget.

Even if you own your own home, you may still be eligible for financial assistance or a discount. At Mary Washington Healthcare, we don't count the value of your home against you when determining what you can afford to pay. We also don't count the first $10,000 you have in cash or bank accounts.

Rest assured that all of your information is confidential and will only be used to determine your eligibility for financial assistance from us. We never share your information with any other organization.

Do I qualify for medical assistance?

Who qualifies for financial help?

Your care is medically necessary, and one of the following applies to you:

  • You do not have health insurance, or
  • You have health insurance but you have received a non-covered service, or
  • You are not eligible for any government health benefits (for example Medicaid), or
  • You cannot pay for care based on a determination of financial need according to MWHC policy.

Free care is provided to patients who do not have health insurance and do not have the money to pay their bills. Free care helps families with combined incomes that are at or less than 200 percent of the federal government’s poverty guidelines. Self-pay balances that have been billed for 240 days or greater may not qualify for a financial assistance discount.

Review our Patient Financial Assistance Program policy

Plain language summary

To discuss your eligibility, we encourage you to call one of our financial counselors at 540.741.1041.

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How do I apply for financial assistance?

At Mary Washington Healthcare, we believe that everyone should have access to the healthcare services they need, regardless of their ability to pay or insurance status. That's why we offer Patient Financial Assistance Discounts, and you may be eligible for help with the self-pay portion of your hospital bill. To determine if you're eligible for this program, please follow these steps:

STEP 1

If you are uninsured, please contact your local Social Services Department to apply for Medicaid or FAMIS. Contact one of the offices below to find the closest location:

STEP 2

OPTION A: You can complete the Patient Financial Assistance application in MyChart, Mary Washington Healthcare's Electronic Medical Record. If you do not have a MyChart account, it takes minutes to create. Head to mychart.mwhc.com to get started.

OPTION B: Print and complete the Patient Financial Assistance application (carta de presentación y Solicitud de Ayuda Financiera) for all household members. Eligibility for our financial assistance programs is based on an income assessment in accordance with the federal poverty guidelines and the exhaustion of other sources of payment. To be considered for eligibility please complete the enclosed application and return with the following documentation:

  • Please provide proof of income which includes but is not limited to:
    • Employment: paystubs showing gross income for your 3 most recent paystubs or 12 months prior to the date of application
    • Complete tax forms from the most recent year and for Self-Employment Schedule C must be included
    • Social Security/Pension/Disability: Most recent benefit letter
    • Other: Proof of any other income (unemployment benefits, dividends, interest, rental income, etc.)
    • Checking/Savings: Current 30-day statement for each account

STEP 3

Applications and requested documents can be submitted via MyChart, or by mail to the following address:

Mary Washington Healthcare
Attn: Financial Counseling
PO Box 412814
Boston, MA 02241-2814

Once we receive your application, we will determine what programs you are eligible for and send you a letter regarding our decision. If you need help completing the application or if you have questions, call 800.395.2455 or 540.741.1041 Monday through Friday from 8:00 a.m. to 4:30 p.m. Mary Washington Healthcare Patient Financial Assistance Discounts are applied to all hospital-based or employed physician charges. Therefore, you may receive separate charges billed from your physicians separately.

MWHC maintains a list of physicians (“Provider List”) of all providers at MWHC delivering Emergency Care or Medically Necessary Services.

Provider List

The following physician groups and their providers have agreed to provide the same level of financial assistance to patients when the patient meets the MWHC financial assistance criteria for their hospital bill.

  • North American Partners in Anesthesia 1.888.280.9533
  • Fredericksburg Emergency Medical Alliance 1.866.898.7138
  • Pathology Associates of Fredericksburg 1.800.849.8085
  • Radiologic Associates of Fredericksburg 1.866.953.5869

However, patients will need to contact their respective physician/ physician group and provide a copy of the MWHC Financial Assistance approval letter.

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Insurances We Accept and No Surprise Act

Please note: The list below is for reference only and is subject to change. Not all plans within the companies listed are participating. Please call the number on the back of your insurance card to confirm that Mary Washington Healthcare facilities and providers are included.

  • Anthem Blue Cross Blue Shield
  • Aetna (NOT Medicare Advantage)
  • CareFirst Blue Cross Blue Shield
  • Champ VA
  • Cigna
  • Humana Medicare Advantage
  • Innovation Health
  • Kaiser and Kaiser Medicare Advantage
  • Medicare
  • Medicaid
  • Molina Healthcare
  • Magellan Complete Care of Virginia
  • Optima Health
  • Private HealthCare Systems (PHCS)
  • Tricare Prime and Select
  • UnitedHealthcare
  • United Healthcare Medicare Advantage (not all facilities and physicians)
  • United Healthcare-Optum Community Care Network
  • MedCost Virginia

Surprise Billing Protection and your right to a good faith estimate

PROTECCIÓN DE LA FACTURACIÓN DEL SALDO POR SERVICIOS OBTENIDOS POR FUERA DE LA RED

Professional Billing versus Hospital Billing

Please see our hospital-based outpatient clinic page for more information.

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