What is the minimum number of months that I have to sign-up for this service?
As the subscriber you do not sign any type of long term agreement for Lifeline Service.

Do I have to purchase the equipment?
No, the majority of our equipment is lease rather than purchase.

How does Philips Lifeline work?

• Summon help - When you need help, just press your Personal Help Button which activates the CarePartner Communicator.
• Professional intervention - Your CarePartner Communicator then dials the Lifeline Response Center and establishes a two-way voice communication.
• Appropriate response - Within seconds, a Lifeline Response Associate accesses your profile and quickly assesses the situation.
• Closed loop - The associate then contacts a neighbor, loved one or emergency services based on your specific needs.
  The Lifeline Response Associate will follow up to ensure that help arrived.

What if I fall and am unable to press my pendant?
We offer a combination pendant that has both a Personal Help Button and a device that senses if you fall and automatically contacts the Response Center. (AutoAlert System)

What must I provide to make the Lifeline Service operational?
As the subscriber all you need to have is a phone line into your home and an electrical outlet.

Does Lifeline work with cell phone service?
No, the service only works with a phone line in your home.

What if my phone service is provided by my cable company or uses Digital Subscriber Line Service (DSL), will the service work?
Lifeline can be configured using these types of services.

Does Lifeline work if the power goes off?
Yes, our communicator unit has a ni-cad battery that is constantly charging and provides up to 30 hours of service (depending on specific CarePartner Communicator System) should the power go off.  Consequently, as long as your home has dial tone from your phone service provider, the unit will continue to provide protection.

I am confined to a wheel chair/bed and cannot press the Personal Help Button; can the service be configured for my situation?
Yes we can provide you with the service by using various devices to contact the Response Center. We can make a visit to your home and provide a free consultation to design a system based upon your specific requirements.

I have a problem taking my medications when I should, do you have anything that can help?
Yes we offer a Philips Medication Dispenser that can hold up to 30 days worth of medications.

How expensive is the Standard Service?
The standard Lifeline Service costs $47.25 per month.

What other costs are associated with Standard Lifeline Service?
There is a one-time Activation Fee of $50.00